SUPPORT - FAIRNESS AND SECURITY FAQ
What about your security and integrity measures?
We value your business and won't risk compromising the security and integrity of our poker room. We use a sophisticated random number generation, 128-bit encryption and anti-collusion software to ensure that a high level of security is maintained at all times. We have dedicated a page to RNG to help you understand more. To view please click here.
What measures do you take against people who are being rude and offensive?
It depends on the severity of the incident, but usually after the first offence, a player will be given a warning by one of our hosts. Repeat offenders will be punished with the suspension or permanent loss of a player chat privileges. In severe cases players may be banned from using the poker room altogether. The best way to avoid confrontational situations that may result in a chat suspension or ban is to treat all your fellow players with respect and be polite at all times.
How do you prevent against cheating and collusion?
Our poker site employs a combination of automated and human monitoring tools to identify and prevent any irregular play patterns or incidences of collusion between players, thus ensuring fair gaming and a pleasant, honest poker environment. Advanced algorithms designed by veteran poker professionals and industry experts are set to trigger system events should any such patterns be identified; all gaming activity - every card, hand, move, win, loss - is recorded by the system to aid investigation.
Player collusion is something that all players detest, and is a form of cheating whereby two or more players are working together to gain an unfair advantage over other players on a table. We have enlisted the services of a team of experienced Poker players utilizing a sophisticated monitoring system that automatically detects suspicious play patterns in the Poker tables. Players using Playtech's software can be assured that the game includes a sophisticated suite of analysis tools used extensively by the Collusion detection team, and these tools, together with trained observers/surveillance executives working 24/7 will keep cheats where they belong - well away from our games!
Although we will always adopt an 'innocent until proven otherwise' policy, the intricate play-pattern analysis and corresponding game behaviour will create the necessary information needed to arrive at accurate conclusions. Depending upon the seriousness of the overall findings, players may be asked to provide valid explanations for their suspicious behaviour, in more extreme cases, we reserve the right to remove players from the site.
We are absolutely committed to keep cheaters away from our site, so that our players can enjoy their games with us reassured in the knowledge that their play is backed supported by fairness and total integrity. It will be our firm policy to deal in the most determined and severe ways available with any individual or group of individuals who threaten or attempt to affect the game to the detriment of others in this way. Any information gathered about known cheats, colluders or others guilty of fraudulent activity will be distributed to other online gaming sites and, where appropriate to regulators and government authorities in the jurisdiction of the player(s) involved. Innocent players, the victims of such activity, will be treated with sympathetic concern.
What is disconnection protection (DP)?
Disconnection protection protects players if their internet connection is lost during a game. In the event that a player is disconnected, they will be deemed as all-in for the amount they have invested into the pot, and are considered in the hand at the showdown. Disconnection protection is applicable for genuine disconnections only and is only available in ring games and not in tournaments. Any player who misuses this protection by intentionally disconnecting, may:
- Forfeit any money won.
- Lose disconnection protection privileges.
- Face expulsion from the site.
Players must accept the risk of disconnections. They can and do occur.
Note: We do offer tables where the disconnection protection facility is disabled, where players have no disconnection protection at all. These tables are clearly marked in the lobby and all players may choose to play on these tables.
What does the law say about gaming?
You need to be over 18 years of age to take part in any form of gaming in the UK. If you are from outside the UK you will need to check your own country's laws.
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