SUPPORT - GETTING STARTED FAQ
How do I start playing poker?
To play at Better Poker, you first need to download the free software. For those not familiar with how to download, please follow the simple steps below. If the downloading doesn't start automatically in few seconds please click here to start downloading now.
How do I join a table?
To join a table, select one from the game list and double-click on it. Alternatively, highlight the table of your choice and then click the Join Table button. If you wish to join a table, choose one of the available positions (marked with a 'SEAT OPEN' button) and press the button of your choice. You will immediately be asked to choose the amount you want to take to the table. You can use the following buttons and boxes during the game:
- Sit out - Check this box to withdraw from the game. You will stay seated at the table. When you uncheck this box, you will return to the game at the start of the next game round. If you missed a round, where you should have posted a blind, then you have to post it when you return to the game.
- Auto muck - Fold your cards automatically during Showdown, if a previous player has a better hand than you.
- Auto post - Check this box to post blinds automatically, as required.
- Get more chips - To buy chips, using the money on your balance, click the 'GET MORE CHIPS' button.
- Chat - To chat with other players, type your text into the chat bar and press enter, or click the Chat button.
- Help - Click the 'HELP' button to open the help file.
- Options - Click the 'OPTIONS' button to open the Options window, where you can adjust various game settings. See the Options section of the help file for more information.
- Lobby - Click the 'LOBBY' button to go to the Lobby without leaving the table.
- Leave Table - Click the 'LEAVE TABLE' button to exit the Poker Room and go back to the Lobby.
What is play money?
Play money enables you to play poker for free. Whether learning the ropes or low on bankroll these will always be available for you. If you run out you can simply top them up whenever you like. If you click on the My Account > Cashier section of poker client on the bottom right hand side, you will see your play money balance. To top up on your play money, simply click on Reset Play Money and your balance will be topped up to 1,000 at a time.
Can I play more than one table at a time?
The maximum number of tables that may be played is 16 when in top view mode or mini view. Players can choose between standard size table and mini tables. The mini table option not only provides players with substantially smaller tables (occupying ¼ of the screen in a standard 768*1024 resolution) but also automatically tiles up to four open tables on the player's screen.
What's the difference between 'cash games' and 'tournaments'?
Cash games and tournaments are two different ways to play poker. In tournament poker you pay an entrance fee and take part in a last-man-standing knockout competition whereas in cash games you play with real money and can leave the table at anytime.
How do I locate the table I wish to play on?
All our games and tournaments are available under the 'Choose Game' Menu in the poker Lobby. Under the 'Choose Game' menu there are five separate tabs as listed below:
- Cash Tables - All the cash tables with our fantastic selection of poker variations and stakes.
- Sit & Go - We have everything from Heads Up to 50 Seat tournaments at all buy-in levels. You will also find the superb Jackpot Sit & Go tournaments under this section. Once the table is full, the tournament is ready to go.
- Scheduled - This is where all the Multi Table Tournament action takes place. The tournaments will start at a scheduled time. Don't miss the huge pots and fantastic prizes up for grabs.
- Play Money - Practice your skills and train your instinct on our free Play Money tables. You can even learn a new game or two on these tables without risking your own stack.
- Casino Games - Get the full gaming experience with our fantastic casino games. Choose from our selection of your traditional favourites or some great slots and video poker action.
How do I use the 'Quick Search' to find a specific table?
The 'Quick search' function allows you to search for a specific cash game or tournament by giving you the option to change the parameters of the search. To access this function click on 'Choose Game' and then 'Quick Search' while in the poker lobby. You will be able to search for a specific type of game, bet format, stake/buy-in and number of players at the table and the results will show only tables that match these criteria.
What are beginner tables?
Beginner tables are available to new players who have signed up within the previous 90 days. There are a wide range of cash games and both single and multi table tournaments on offer. There are also daily beginner freerolls. As a new player you can play up to 4 beginner freerolls in a 7 day period.
How can I play for fun without depositing?
To play for fun, check My Account > Cashier to make sure your Play Money balance is at 1,000. To play on the Play Money tables, simple click on the tab PLAY MONEY in the poker lobby, found on the left hand table menu and take your pick of play money tables from Choose Game menu.
What are Better Points?
Better Points are points awarded every time you play our real money tables either Cash or Tournaments. The higher your VIP level the faster you accrue those points. You can view at any time how many points you have earned by selecting the My Account tab in the lobby, in addition your Better Points accrued during your active player session are displayed below your poker nickname.
How can I use Better Points?
Better Points can be used to buy-in to selected tournaments (see Tournament Lobby).
How do I earn Better Points?
Better Points are earned at ring games based on the rake taken during each hand (we operate a no flop, no drop policy), and also at tournaments based on the fee taken. For a full breakdown of our rake structure, please click here.
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