SUPPORT - MY ACCOUNT FAQ
Where can I check my account balance?
Your poker account balance will be shown in the bottom left hand corner of the lobby and will be shown in your chosen currency. You can also click on the Cashier option in the main Lobby to view your complete poker balances using our one wallet system.
What do I do if I have blocked my poker account by entering the incorrect username/password?
Your account will be temporarily blocked if an incorrect password is entered three times during login. The Poker system uses this feature to prevent possible account hacking by unwanted persons attempting to access your account by entering random passwords. Once an account is blocked it cannot be accessed for 30 minutes after which the block is automatically removed. You may if you prefer contact us to remove the temporary block once you have confirmed your security details.
Which currencies can I play?
We accept multi currency in USD, EURO, BRITISH POUND STERLING.
What methods of payments can I use to deposit and withdraw out of my account?
We accept the following:
- Credit and Debit card: MasterCard, Visa, Solo, Delta, Switch, Maestro, Visa Electron, Entropay
- E-Wallets: Neteller, MoneyBookers
- Cheques
- Bank Transfers
How do I view my hand history?
- Log into the poker room.
- In the Lobby select 'My Account'.
- Select either 'Cash Table History' or 'Tournament History' whichever is appropriate.
- Select the required Date Range, Table Name (leave blank to show all) and the last number of sessions (leave blank to show all).
- The different Tables/Tournaments will now be displayed, click the applicable Table/Tournament to display the hands.
How is the currency exchange rate calculated?
For ease of use all currency is converted to USD when playing at a table. The exchange rate is calculated every hour throughout the day and the rate will be frozen while you have funds at a table to ensure you do not lose out in any way.
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