SUPPORT - PLAYING POKER FAQ
What are Tournament Tokens?
Tournament Tokens are a reward given to customers which allow you to enter a given tournament by simply using your token to cover the cost of the buy-in.
What is a side pot and who can win it?
This is a pot created when a player goes all-in. The side pot is the pot available to those players not all-in at that point. There can, on occasion, be more than one side pot. The all-in player cannot win the side pot but can win the main pot.
What is the rake?
The amount of money, in chips, taken by the house as the service fee in a ring game when the pot reaches a minimal amount.
Why did my hand lose, it was the same as someone else's hand?
If for example two players both hold the same pair, the winning hand is the hand with the strongest other high card or 'kicker'. For more details on hand rankings click here.
What are High Speed/Turbo tables in poker?
These are high speed cash tables aimed at players that prefer a fast paced game. When playing at these tables you will have a maximum of 10 seconds to make your decisions in each round of betting. The tables are pre-defined with the word 'Turbo' or 'Speed' to differentiate them from regular cash tables. We offer all forms of Texas Hold 'Em and various buy-in levels are available. Regarding Turbo Tables, note that any player leaving a turbo table with winnings is not permitted to join the same table within one hour unless they sit again with at least the same amount of chips that they left that table with. However the player will be able to sit at any other Turbo table with any amount over the minimum buy-in.
How do I register for a Multi-Table Tournament?
- Click on the Scheduled Tournament menu under 'Choose Game'.
- Select a tournament from the tournament listings box.
- Click the 'Go to Tournament' button. The Tournament Lobby is displayed.
Note: You can also open the Tournament Lobby for the tournament you selected, by double clicking the tournament in the tournament listings box. - Click the Register button. The Join Multi -Table Tournament dialog box is displayed.
- Click the Register button. The tournament buy-in amount and entrance fee are automatically deducted from your account. The Registration Complete dialog box is displayed confirming your successful registration.
How do I register to a Single Table Tournament?
- Click on the Sit & Go Tournament menu under 'Choose Game'.
- Select a tournament from the tournament listings box (alternatively you can filter the Sit & Go tournaments depending on the buy-in level).
- Click the 'Go to Tournament' button. The Tournament Lobby is displayed.
Note: You can also open the Tournament Lobby for the tournament you selected, by double clicking the tournament in the tournament listings box. - Click the Register button. The Join Sit & Go Tournament dialog box is displayed.
- Click the Register button. The tournament buy-in amount and entrance fee are automatically deducted from your account. The Registration Complete dialog box is displayed confirming your successful registration.
What are entrance fees and buy-ins?
The buy-in is the cost to join a Sit and Go or Multi-Table Tournament and goes toward the prize pool. The entrance fee is the house cut and is generally 10% of the buy-in.
How are the tables balanced on a Multi Table Tournament?
Table balancing is when a player is moved from one table to another during a tournament. When a hand ends at a table, a check is made to determine if the number of players is unbalanced. Results can be:
- The current table has more than one player over the average player count on all tables.
- Enough players have dropped out of tournament, and the remaining players can fit onto fewer tables. If either of these checks is positive players are moved off the table.
- If a breakdown is not required then the tournament moves as many players as necessary to bring the table's player count down to the average player count.
- On a breakdown the tournament moves all players out of the table and closes the table.
In either case the redistribution process fills the tables in random order up to average player count.
Players are removed from the position farthest from the dealer position, to the right of the dealer-counter clockwise, and players are placed in the new table farthest from dealer position, to the right of the dealer-counter clockwise.
A free seat for players on the table is located starting at the position before the dealer moving counter clockwise. These are the positions that receive the blinds in the last order. Note, that if a player is placed between the BB and dealer then they do not pay the SB, but instead skip a hand or two until the dealer button passes over them.
For example: A tournament has three tables left - table A with 8 players, table B with 9 players and table C with 10 players. The average number of players per table is 9. Therefore the player sitting on the right of the dealer in table C will be moved to table A and placed to the first available seat on the right hand of the dealer.
How do I change my bet during a game?
In order to go all in or raise when it becomes your turn to bet, a slide bar will appear above the standard betting boxes. You will need to click on the bar to the left and drag it across to the right if you wish to increase your bet. If you drag all the way along then you will be 'all in'; if you drag part way across you will bet that amount.
Can I play more than one table at a time?
The maximum number of tables that may be played is 16 when in top view mode or mini view. Players can choose between standard size table and mini tables. The mini table option not only provides players with substantially smaller tables but also automatically tiles up to four open tables on the player's screen.
What is a rebuy/add-on tournament?
A rebuy tournament is one that allows you to purchase additional chips within the specified rebuy period, you can rebuy if you bust out or have a chip stack less than or equal to your initial starting stack amount.
To rebuy click the 'rebuy' button on the table. Once you select this, a pop-up appears informing that you will receive your rebuy amount at the beginning of the next hand. Please note, you will receive your rebuy regardless of the outcome of the previous hand.
If you run out of chips completely during the rebuy period, you can rebuy when the pop-up box appears. You are unable to rebuy if you have more chips than your initial starting stack (The rebuy button will be disabled).
Unless otherwise stated, our rebuy tournaments also include an 'add-on' option that allows you to purchase additional chips at the end of the rebuy period. This is available to all players still in the tournament regardless of their chip stack size.
Why are there so many people sitting out in the tournament I am playing?
The Sit Out feature was developed for people who genuinely need to leave their computer due to unforeseen circumstances whilst playing at a tournament. When sitting out a player will automatically post blinds on their turn and automatically be folded when they are not in the big blind position. If they are on the big blind and faced with a pre-flop raise their hand again will automatically be folded. We assure you that no player benefits from sitting out for an entire tournament. Unfortunately, freerolls suffer a lot from players who log out just before being eliminated. Our suggestion is that you join a pot with players who are sitting out, make a raise and their hand will automatically be folded and eventually they will be blinded away.
What is a satellite tournament?
A satellite tournament is one where the winners gain free entry into another (larger) tournament. These work by the total buy-in costs of the smaller tournament covering that of the larger tournament. E.g. If the buy-in for the larger tournament is $200, a 10 seater satellite would have a buy-in of $20 to cover the larger tournament ($20 x 10 = $200).
How do promotions work and how do I enter one?
We offer regular promotions and special events. For details of our current offerings please visit our home page and view promotions listed on the left hand side. Each one of our promotions have different terms and conditions, please examine all the rules of the promotion you are using.
PROMOTIONS
