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<< Back to FAQ

What are the minimum system requirements to play poker?

To install and successfully run the Poker software your PC will require at least the following:

1. Windows 98, ME, 2000 or XP or Vista
2. 400MHz Pentium or faster CPU with at least 128MB of RAM
3. Minimum screen resolution of at least 800 by 600 pixels with 16-bit (High Colour)
4. At least 30MB of free disk space

Should I change my screen resolution?

For best results, set the screen settings on your monitor to High Colour (16 bit) and 800x600 resolutions.

Why do I sometimes experience a slow or interrupted connection?

This could be due to many things: modem failure; ISP failure; problem with your PC or a server interruption.

Firewall issues for Windows XP users?

Installation of Service Pack 2 (SP2) for the Windows XP operating system may cause some players to experience problems with their casino games. The SP2 upgrade includes a built-in firewall. This is a program that restricts unauthorized Internet connections, protecting your computer from viruses and other potentially harmful software. You need to instruct your firewall to allow the downloadable poker client software to connect to the Internet. The first time you launch the poker application after installing SP2, a dialog box appears asking you if you want to allow this application to connect to the Internet. Click Yes. From now on, the firewall will consider the poker application a safe program and the Internet connect message will not appear again. If you previously instructed the firewall not to allow the poker client to connect to the Internet, but have now changed your mind, you can add the program to the Exceptions list.

Opening the Windows Firewall Configuration:

1. Select: Start > Settings > Control Panel > Windows Firewall > Exceptions tab a list of executable files that the firewall has noticed is displayed.
2. Locate the poker client in the list of programs and check the box next to it.
3. If you cannot find the executable file of the poker client, click Add Program. A dialog box opens with a list of all programs installed on your computer.
4. Select the poker client, or click Browse to find the executable file - which by default should be located in the folder C:\Poker\Poker name. If you manually chose a different location during the installation, locate the executable file.
5. Click OK to close the Add a Program dialog box and again to close the Windows Firewall dialog box.

Note for advanced users: Players using a 3rd party software or hardware firewall must manually allow connections to the ports used by the casino client. Different casinos use different ports for their game servers and therefore the restrictions of the gaming server port numbers must be modified.

Having download problems?

1. Check the settings of 3rd party software such as a firewall or anti-virus.
2. Make sure that the anti-virus has been set to scan Internet Temporary Files or Downloaded Programs Files, or that the computer firewall has been temporarily disabled or settings have been changed.
3. Check and change settings:

• Open the Internet Explorer browser > Internet Options.
• Select: Security Tab > Internet > Custom level and then reset it to Medium.
• Click OK twice. This should fix the errors, if you still experience the errors we suggest that you email a screenshot of the problem.

Cannot contact the gaming server?

Poker software requires a stable connection to run and sometimes downloading the files and components of the poker software may take up so much of your computer's network resources that a connection with our game server cannot be established. This is even more common if you are using a modem internet connection. This is when you receive the error message 'Cannot contact gaming server'.

In this case, leave the poker software running at the login screen. You will probably notice the text 'Downloading poker components in the background...' on the poker window header (if you are in full screen mode the text cannot be seen). You should leave the poker software running and with your computer online and return when the text has disappeared from the window header (this might take a while, depending on your type of internet connection).

Once the text has disappeared, this means that all the components are now downloaded to your computer and all the network resources are free to log you in. If you fail to log in, try the following:

1. Restart your computer and your Internet connection.
2. Make sure to close all other software using your internet connection (ex. Messengers, MP3/File Downloader, Internet games etc.) before logging into the software.
3. Check if your computer has a personal firewall (e.g. ZoneAlarm or Norton Security) or a corporate firewall (if using a PC at work) that may be preventing the computer from connecting to the game servers. To play on our poker site TCP ports 443 and 'game server ports' must be open for incoming/outgoing traffic. In addition, the login problem may be due to a temporary connection problem between your computer and the game servers. This may be due to temporary issues with your ISP.
4. Check your internet connection. Make sure that your connection is stable.
5. Make sure that all files needed by the poker software are downloaded completely. This happens when you run your poker software.
6. Write down the time and error messages being generated when you will experience the same problem.
7. Take a screenshot of the problem.
8. Test your internet connection by doing a speed test at www.bandwidthplace.com.

How long is the download process?

Download time will vary depending on the type of internet connection used by your computer.

• If you are using a modem (phone line) connection the download process may take up to a few hours as this type of internet connection is very slow. The poker software may be slow while it is downloading all the components, but once the download is complete this should be resolved.
• If you are using DSL or cable modem (cable line) connection then the download should be quite fast and finish within 10 - 15 minutes. Again, the poker software may be a bit slow while the remaining components are downloaded. This will be resolved once the download is complete.

Incomplete Download?

The following instructions describe how to download and install the Poker software:

1. Go to our home page. Press the Download button anywhere on the home page. A dialog box opens with different options.
2. Click Save. You will be prompted to select where you wish to save the installation file on your computer. By default, the installation file name is SetupPoker.exe.
3. Select the location you wish to save the file and click Save. Make sure to remember the exact location where the file is saved. The installation file begins downloading and should be completed within a few minutes.
4. Once the installation file has been downloaded another dialog box opens. Click Open to download the poker component files. This should take anywhere from a few minutes up to 20 minutes; depending on your internet connection.
5. You will be prompted to either browse, or select a location on your computer to install the poker components. We suggest you keep the default setting and click Install.
6. Click I Agree to the License Agreement and the remaining files will be installed. The poker software will now open and you may begin playing.